Terms of service

What BuildStep is

BuildStep is interview-preparation practice. It assembles questions, grades your answers and reports where you are weak. It is a practice tool, not a certification, a qualification or a promise of employment.

Your account

You are responsible for keeping your credentials safe and for everything done under your account. One account is for one person; sharing it is not allowed.

You can delete your account at any time from the account page. Deletion is permanent and removes your sessions, answers and scores.

Plans and payment

Paid plans are billed through Flitt, our card processor. Monthly and annual plans renew until you cancel; cancelling stops the next renewal and access continues to the end of the period already paid for. The Sprint is a one-off purchase that ends by itself after 21 days and does not renew.

Prices are shown and charged in US dollars. If your card is in another currency, your bank converts the amount and may add its own fee.

Fair-use limits apply to unlimited plans so one account cannot exhaust shared capacity. The current limits are shown on the pricing page.

Delivery

BuildStep is an online service; nothing is shipped. When the payment is confirmed, the plan is switched on for your account straight away and you use it by signing in at buildstep.org. Your account page shows the plan, what it includes and when it renews or ends.

If a payment went through but the plan is not active within a few minutes, write to support@buildstep.org and we will sort it out.

Refunds and cancellation

You can cancel a monthly or annual plan at any time from your account page. The next renewal is then not charged, and you keep access until the end of the period you have already paid for. A Sprint does not renew, so there is nothing to cancel.

If you were charged but have not started using the plan (no answer graded, no mock interview, and no CV, job or other paid feature used since the payment), you can ask for a full refund within 14 days of the charge. Write to support@buildstep.org from the email address of your account. We issue the refund to the card you paid with within 7 days of your request; when it appears on your statement then depends on your bank.

Once you have started using a plan, that payment is not refunded. To avoid being charged for the next month or year, cancel before the renewal date shown on your account page.

If you were charged by mistake, for example twice for the same purchase, write to us and we will refund the duplicate payment.

Acceptable use

Do not scrape, republish or resell the question bank, the rubrics or the reference solutions. Do not attempt to escape the code-execution sandbox, attack the infrastructure, or use the service to run workloads unrelated to answering a question.

Code you submit runs in an isolated container with no network access. Do not submit anything you are not entitled to share.

Grading

Scores are computed by our own arithmetic from a fixed rubric or from real test execution. Grading is not infallible. Every answer in a session has a dispute button, and a person reviews each dispute.

Content ownership

Questions, rubrics, reference solutions and explanations are original work and remain ours. Your answers remain yours; you grant us the licence needed to store, grade and display them back to you.

Liability

The service is provided as it is. We do not guarantee that practising here leads to any particular interview outcome. To the extent the law allows, our liability is limited to what you paid us in the preceding twelve months.

Contact

For questions about your account, a payment or these terms: support@buildstep.org.

Changes

If these terms change materially, we will say so in the product before the change takes effect.